![]() At the end of July, I was moving from California to Denver and planned to drive the car to my new house. We drove the car for 2.5 months with no issues at all. ![]() They also told me the car had been fully serviced prior to purchase and there were no mechanical issues. The dealership reported only 1 prior owner, no accident history, and only ~80,000 miles on the car. We purchased a used 2011 Subaru Forester from MINI of Stevens Creek in the beginning of May 2022. TL DR: MINI of Stevens Creek sold us a fully "inspected and serviced” used car that “totaled” the engine within 90 days, ghosted us so they could deny us a service plan when we tried to talk to them, and cost us over $9,000. They made me feel so excited for my new car I was sold with how good the service was!! Overall I’m so happy with my car so far, this is my first purchase and made the experience so great! I would recommend my friends coming here! Kim F Sep 7, 2022 I’m not going to lie I was pretty nervous but they made me feel like if I knew them already lol. They made sure my family and I felt comfortable, And overall the whole car experience. i know I must’ve been a hassle but they were so amazing with details and making sure i picked out a car that was right for me. for my first time purchase they were so understanding Filled me in with so much information, gave me options explained so many things. Mini of Steven creeks made sure all my questions were answered and that I didn’t leave without any information or any questions. Honestly, I am so happy I came to Mini of Steven creeks!! I was lucky to have a really good sales representative, had the best customer service made my family and I very comfortable. ![]() Never, ever do business with this sorry excuse of a car dealership. Not only do they ghost customers that have issues with the products they sell, they blatantly lie online about caring about the customer experience to protect their brand perception and deceive potential customers by pretending to care about the quality of their cars and the safety of their customers. It’s now the following Monday night and still no call back. We left a message with name and phone number explicitly stating he was calling in response to them saying they wanted to talk to him about his experience. We called the number and it was just the general number for the dealership, so after a good bit a running around, finally got connected with a salesman who said he could transfer my son to the General Manger’s phone line but he wouldn’t pick up since he was out with a customer but to leave a message. They said their general manager wanted to speak with us (he didn’t before when we tried) and left a phone number to call. Within a day of posting his review, they responded to it saying they care about their customer experience and want to restore our good faith in their dealership. My son left a review detailing a terrible experience He had with MINI of Stevens Creek and how they refused to talk to us on the phone or try to accept any responsibility for selling us a bad car. I hope you'll take this feedback to heart and consider investing in better leadership for your service and parts department and in the tools and training that your service and parts department employees desperately need. I've already tried to provide constructive feedback without putting this experience in the public domain and I only posted this online publicly after you didn't respond and after Auto Nation sent me multiple emails asking me to post a review. To the dealership, please don't respond to this asking me to call the General Manager. I'd encourage you to check it out for yourself before considering buying a car here especially given how far away the next dealership is. This dealership has by far the least capable service and parts management of any dealership I've ever done business with. There are other non-Mini dealerships in the area that understand the importance of training and retaining knowledgable service and parts managers and are quite successful at it. ![]() I spoke to and sent a private email to the sales manager who was representing the General Manager and left a message for the General Manager and none of them responded. When I spoke to the parts manager, he explained the staff as new and untrained instead of taking responsibility for having us wait 6 hours on our second visit to get nothing done. They also could not find generally available transmission oil to top up the transmission while parts were being ordered. After two trips to the dealership and a total of 8 hours waiting, the service and parts department could not find the part we'd paid for in advance that we were told was ready to install. ![]()
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